Fulfilling orders promptly and accurately is the number one priority of a seller receiving sales.
5.1 All orders must be fulfilled in the time frames stated in your product descriptions
If an order is not fulfilled in the times frames stated in your product descriptions, the order could be cancelled and refunded to the user and your account could face a fine of £5 or suspension.
5.2 If a seller has an extremely high number of orders refunded by policy 5.1, their account will be suspended
Auto-refund ratio is the number of orders automatically refunded due to policy 5.1 over the number of orders received. If this ratio is higher than 5% of orders received in the month, the account will be suspended.
5.3 If a sellers fulfilment rate is extremely low, their account will be suspended
Fulfilment rate is the number of orders fulfilled over the number of orders received. If this rate is lower than 5% of orders received in a month, their account will be suspended.
5.4 Orders that are fulfilled with fake tracking numbers will result in suspension
If an order is fulfilled using a fake tracking number, the sellers account will be suspended.
5.5 Order Cancellation Fine Policy
If an order is found to have been cancelled or refunded due to any issue that is a result of the seller, the seller will be fined £5 per item.