2. LISTING PRODUCTS
2.1 Information provided during product uploads must be accurate
If a seller provides inaccurate information about products they are listing, the product could be removed and the sellers account could face suspension.
2.2 Counterfeit products are strictly prohibited on The Pommier
Listing counterfeit products on The Pommier is not tolerated. If a seller lists counterfeit products for sale, the products will be removed and the sellers account will face suspension
2.3 Products and listings may not infringe on the intellectual property of others
Products and listings may not infringe on the intellectual property of others. This includes, but is not limited to: copyright, trademarks, and patents. Sellers are responsible for ensuring that their products and listings do not infringe and are encouraged to do an IP clearance check before listing products. If a seller repeatedly lists products that infringe on others’ intellectual property, the products will be removed and the sellers account will face suspension.
2.4 Product listings may not refer users off of The Pommier
If a seller lists a product which encourages customers to leave The Pommier or contact a store outside of The Pommier, the product will be removed and the sellers account risks suspension.
2.5 Listing duplicate products is prohibited
Listing the same product multiple times is prohibited. Products of the same size should be listed as one product. Duplicate products should not be uploaded. If a seller uploads duplicate products the products will be removed and the account risks suspension.
2.6 A product listing may not include different products of high variance
If a seller includes different products of high variance in one listing, the product will be removed and the account risks suspension.
High variance products refer to the following:
- Products that are fundamentally different from each other
- Products that require completely different product description
- Products that cannot both be described by a single product title
- One product is another product’s accessory
- A customer would not expect to find the products together on the detail page
We reserve the right to remove products that violate this product variance policy.
2.7 Product listings that are detected to be misleading will be removed
If a product listing is detected to be misleading, the product will be removed and the sellers account will be suspended.
2.8 Manipulated Reviews and Ratings Policy
The Pommier strictly prohibits any attempt to manipulate customer reviews and expressly prohibits compensated reviews. Orders that are found to have been affected by manipulated reviews and / or ratings will result in the sellers account being suspended.
2.9 Product listings must have a feature image in a square format and on a clean white background
If a product listing does not have a feature image in a square format and on a clean white background they will not be approved. Feature images must be a clear shot of the product for sale only, meaning, no people, props, hangers, etc just the product itself as per the items already listed on our website.
2.10 Product listings must contain product tags / keyword tags that accurately describe the product listing
If a product listing is detected to have misleading product tags such as "vegan" when an item is made from leather, they will not be approved and may be deleted.
2.11 Product listings with titles written in full capitals will not be approved
If a product listing is detected to have titles and descriptions written in full capitals they will not be approved and may be deleted.
2.12 Product listings with logo's or website / social media urls will be deleted.
If a product listing is detected to have website or social media url's to any other website or company other than The Pommier anywhere in the listing including on image files will be deleted and your account will be suspended.
2.13 It may take an average of 5 working days to approve or decline a new listing.
We aim to approve new listings for sellers as quickly as we can but depending on demand and the amount of new items scheduled for approval it could take an average 5 working days for our team to review your listing. If for any reason an item is pending approval for longer than 5 days you can contact support for an update.
2.14 Product Listings can only be approved if your account information is fully up to date
To list items on our platform, sellers must have up to date information for: (a) shipping rates (b) shipping & return information (c) membership payment information. Sellers are able to upload items in their dashboard without this information but they will not be able to list the item on our website for sale.
2.15 Product listings must have accurate inventory levels for Covent Garden Location.
Sellers are able to assign inventory to locations. Whilst Online Stock is controlled by you, we use Covent Garden stock levels to manage the items we are looking after. Sellers must not inflate or deflate the stock quantities at this locations in an attempt to mislead or defraud The Pommier. Sellers found doing this will be suspended.