We hope you will always be happy with every purchase you make, however, we understand people change their mind from time to time so if you wish to cancel an order before delivery, please let us know within two days. If you have received the product and wish to return it, please keep the item in the same condition with all original packaging and contact us via email at firstname.lastname@example.org within 14 days.
Please Note: We are unable to offer a refund for items that have been tailored for you such as bespoke orders, personalised items and earrings due to health issues.
Purchases made directly in store are non-refundable but can be exchanged for similar items from the same designer within 14 days of your purchase.
When exchanging an item in store, please bring your receipt or order number with you.